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Account Coordinator

Blue Corona is one of the fastest growing digital marketing and analytics companies in the Washington, DC area. We help business owners accurately measure and track their advertising and marketing strategies and generate a greater return on investment from their websites. Our services are in high demand, and we’re currently searching for an "A-player" to join our team as an Account Coordinator to support our rising Smart Selling division. If you love people, this might be the opportunity for you! 

As an Account Coordinator, you will serve as a critical support member to our clients’ customer service teams. You will be responsible for supporting the account managers, reporting on call analytics data, quality assurance, customer service evaluation, and customer service coaching. You do not need any previous experience with customer service evaluations and training to apply for this position—just a friendly attitude and a willingness to learn. 

Your daily/weekly/monthly duties will include:

  • Building strong relationships with both clients and the Blue Corona team
  • Understanding our clients' businesses, goals and challenges as if they were your own
  • Conducting customer service training 
  • Providing professional, prompt and courteous client support by listening to clients and continuously working to exceed their expectations
  • Answering client calls and emails to ensure our clients receive white-glove treatment
  • Analyzing customer service opportunities while listening to phone calls
  • Producing detailed client call tracking reports

Services you will be managing include (but are not limited to):

  • Ad tracking and call tracking analytics software
  • Call tracking analysis 
  • Customer service training (we will train you how to utilize Smart Selling Training System)

Requirements to be successful in this position:

  • 4-year college degree 
  • Strong work ethic 
  • Proven ability to build relationships with existing accounts
  • Excellent written and oral communications skills
  • Attention to detail
  • Exemplary organization, time management and follow up skills along with the ability to manage several opportunities simultaneously

We work hard, but we maintain a fun and family-like environment filled with social events, birthday celebrations, and Free Lunch Fridays. Not only do we offer health, vision and dental insurance packages, our benefits include: 401k matching, a subsidized gym membership, and generous holiday schedules and paid vacation time.

 

 

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